This privacy policy describes how Fastbreak AI and its affiliates (collectively, “Fastbreak”, “Swoop”, “Easy Event Tickets”, “we”, “us”, or “our”) collect, use, share, and protect personal information on the app, website, or any other location where this policy is linked or posted, including offline collection (“Platform”).
This privacy policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.
The Platform is not meant for anyone under the age of 13. If you are not at least 13 years old, then you must stop using the Platform immediately. For more information on account eligibility and services, please see our Terms of Use.
You can jump to particular topics by going to the headings below:
We collect information about you in a variety of ways, depending on how you interact with us and our Platform, including:
The following provides examples of the type of information that we collect in a variety of contexts and how we use that information.
ContextTypes of Personal InformationPrimary Purpose for Collection and Legal Basis for ProcessingAccount RegistrationWe collect your name, contact information, date of birth, and gender when you create an account. We also collect information relating to the actions that you perform while logged into your account.When you create an account you consent to us administering and maintaining your account, provide account related functionalities, and communicate with you about your account or use of the Platform.Biometric IdentifiersWhen you upload a photo into our Platform when requested, we collect limited biometric identifiers, such as your unique facial features.We use this information to provide the matching services within our Platform and help you identify photos of you within our system taken at events you attend. We collect this information with your consent.Business-to-Business InformationWe collect the name and contact information of employees or other personnel of clients, partners, or other entities we work or interact with.We have a legitimate interest in contacting and communicating with our clients or partners concerning normal business administration and operation such as projects, services, and billing.Cookies and First-Party TrackingWe use cookies and clear GIFs. "Cookies" are small pieces of information that a website sends to a computer's hard drive while a website is viewed. For more information about the types of cookies we use and to update your preferences, click the “Your Privacy Choices” link.With your consent where required, we use cookies for a number of reasons, such as:
A limited number of cookies are placed when you visit our website regardless of your preference. These are necessary for website functionality, and we have a legitimate interest in making sure our site properly functions.Cookies and Third-Party TrackingWe may place tracking technology on our Platform that collects analytics, records how you interact with our Platform, or allows us to participate in behavior-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our Platform so that they can report analytics to us or provide advertising about products and services tailored to your interests. That third party might also collect information over time and across different websites in order to serve advertisements on our Platform or other websites.With your consent where required, we use cookies for a number of reasons, such as:
| Context | Types of Personal Information | Primary Purpose for Collection and Legal Basis for Processing |
|---|---|---|
| Account Registration | We collect your name, contact information, date of birth, and gender when you create an account. We also collect information relating to the actions that you perform while logged into your account. | When you create an account you consent to us administering and maintaining your account, provide account related functionalities, and communicate with you about your account or use of the Platform. |
| Biometric Identifiers | When you upload a photo into our Platform when requested, we collect limited biometric identifiers, such as your unique facial features. | We use this information to provide the matching services within our Platform and help you identify photos of you within our system taken at events you attend. We collect this information with your consent. |
| Business-to-Business Information | We collect the name and contact information of employees or other personnel of clients, partners, or other entities we work or interact with. | We have a legitimate interest in contacting and communicating with our clients or partners concerning normal business administration and operation such as projects, services, and billing. |
| Cookies and First-Party Tracking | We use cookies and clear GIFs. "Cookies" are small pieces of information that a website sends to a computer's hard drive while a website is viewed. For more information about the types of cookies we use and to update your preferences, click the “Your Privacy Choices” link. | With your consent where required, we use cookies for a number of reasons, such as:
|
| Cookies and Third-Party Tracking | We may place tracking technology on our Platform that collects analytics, records how you interact with our Platform, or allows us to participate in behavior-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our Platform so that they can report analytics to us or provide advertising about products and services tailored to your interests. That third party might also collect information over time and across different websites in order to serve advertisements on our Platform or other websites. | With your consent where required, we use cookies for a number of reasons, such as:
|
| Demographic Information | We collect certain demographic information, such as your date of birth, gender, and school, among other information that is about you. | We have a legitimate interest in determining your eligibility to register or use the Platform and to know more about how you will use the Platform. |
| Email Interconnectivity | If you receive email from us, we use certain tools to capture data related to when you open our message, or click on any links or banners it contains. | We have a legitimate interest in understanding how you interact with our communications to you. |
| Employment | If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your resume and your Social Security Number. Providing this information is required for employment. | We have a legitimate interest in using information about current employees to perform our obligations to employees. In some contexts, we are also required by law to collect information about employees or applicants. We also have a legitimate interest in using your information to have efficient staffing and work force operations. |
| Financial Information | To the extent our Platform allows purchases, we collect information related to the purchases within the Platform, which include your credit card or bank account information. | We process transactions with our users on the Platform in order to perform our contract with those users. |
| Inquiries, Comments, and Feedback | If you contact us, we will collect your name and contact information, as well as any other content that you send to us, to reply. | When you contact us, you consent to receiving, and acting upon, your feedback or issues and following up on your comments, reviews, inquiries, and other requests. |
| Location Information | We collect information when you interact and use the Platform, including your location from GPS, Wi-Fi, and/or cellular technology in your device to determine your location. | We use this information to understand where you are accessing the Platform and to verify you live in a jurisdiction in which we offer services. In addition, this data helps us provide tailored services to certain geographic regions. We collect this information with your consent. |
| Mailing List | When you sign up for one of our mailing lists we collect your email address. | We share information about our Platform and services with individuals that consent to receive such information. |
| Photos, Videos, and Other Media | In some situations, you may be allowed to post or upload photos, videos or other media, some of which may contain biometric identifiers as noted above. | This information allows you to use certain aspects of the Platform and allows you to interact with other users, when you have access to do so. It is also used to identify individuals in photos on the Platform. When you upload photos to the Platform, you are consenting to our collection of this information. |
| Surveys | When you participate in a survey, we collect information that you provide through the survey. If the survey is issued by a third party, the third party's privacy policy applies to the collection, use, and disclosure of your information. | We use this information to understand your opinions and collect information relevant to us. To the extent the survey is provided by a third party, that third party decides the purpose of collection. You consent to our use of your information when you complete a survey. |
| Website Interactions and Logs | We use technology to monitor how you interact with our Platform. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. | Where required, we collect your consent for these technologies to understand how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also detect and prevent fraud with this information and have a legitimate interest to do so. We also monitor our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular. We base our collection of this information on your consent where required by law. |
In addition to the purposes and uses described above, we use information in the following ways:
To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.
Depending on the information collected, the categories of individuals within our organization who may access your personal information varies, such as our billing department, human resources, product management team, engineering, marketing and sales teams. For example, if you purchase a ticket from us, our billing department, ticketing support team, engineering team, and/or accounting team may view that information.
In addition to the specific situations discussed elsewhere in this privacy policy, we may disclose personal information in the following situations.
Click here to see a table that describes the categories of information we disclose for a "business purpose,” share for purposes of cross-context behavioral advertising (also referred to as "targeted advertising”) (as those terms are defined by applicable law) and sell to third parties for money or other valuable consideration. As discussed elsewhere in the privacy policy, we use cookies and similar tracking technologies for purposes of behavioral advertising.
Some jurisdictions give you the right to make the following choices regarding your personal information, and we honor those rights when required by law. These jurisdictions include, but may not be limited to: California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia. Note that additional jurisdictions may give you choices depending on recent legislation. In addition, if you are located in the European Economic Area or Canada, you may have some of the rights described below.
Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.
No method of transmission over the internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. If we are required by law to inform you of a breach to your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some aspects of our Platform permit you to create an account, and when you do, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
We retain your personal information for only as long as necessary to fulfil the purposes outlined in this privacy policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
The Platform is not meant for anyone under the age of 13. If you are not at least 13 years old, then you must stop using the Platform immediately. If you are between 13 and 17 years old, then we may process some of your personal information with your consent as allowed under applicable law. We will do our best to inform you of the purposes and specific personal information to be collected at the time of collection and when we ask for your consent. However, please note, that in some circumstances, consent is not required. To withdraw your consent, please contact us using the information below or use the portal here. For more information on account eligibility and services, please see our Terms of Use. We do not sell the personal information of minors less than 16 years old without consent.
Because of our multi-national presence, we transmit information between and among our affiliates and other third parties as discussed in this policy. As a result, your information may be processed in a foreign country where privacy laws may be less stringent than laws in your country or jurisdiction. Nonetheless, where possible, we take steps to treat your personal data using the same privacy principles that apply in your country or jurisdiction. By submitting your personal data to us, you agree to the transfer, storage, and processing of your information in a country other than your country of residence, including, but not limited to, the United States. Please contact us using the information below if you would like more information on how we transfer data to another jurisdiction.
For your convenience, we may provide links to websites and other third-party content or services that we do not own or operate. The websites and third-party content to which we link may have separate privacy notices or policies. Please note, we have no control over the privacy practices of websites and services that we do not own. We encourage you to review the privacy policies of any third-party website or application for details about such third party's privacy practices.
We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy. Your continued use of the Platform and services constitutes your consent to any changes we make to this privacy policy. Our privacy policy includes an “effective” and “last updated" date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified. If we make a material change to our privacy notice, we will attempt to notify you.
If you have any questions, comments, or complaints concerning our privacy practices, or if you need to access this privacy policy in an alternative format due to having a disability, please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.
Privacy Officer
5260 Parkway Plaza Blvd
Suite 116
Charlotte, NC 28217
+1 (704) 709.9393
privacy@fastbreak.ai
California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, the following privacy disclosures apply to you in addition to the rest of the privacy policy.
Canadian residents imply consent to this privacy policy by continuing to use the website and otherwise engage in our services. Further, depending on the type of personal information collected, the means of collection, and our relationship to you, we may use implicit consent or explicit consent. As mentioned in this policy, if you refuse to give the consent, certain aspects of our services may not be available to you.
We have appointed a Privacy Officer responsible for ensuring compliance with applicable data protection laws, including Canada's PIPEDA. You may contact our Privacy Officer at privacy@fastbreak.ai or by mail at 5260 Parkway Plaza Blvd, Suite 116, Charlotte, NC 28217 USA.
This table describes the categories of information we disclose for a “business purpose,” share for purposes of cross-context targeted advertising and sell to third parties for money or other valuable consideration.
Privacy Policy Effective Date: August 1, 2025
Last Updated: August 1, 2025
© 2026 Fastbreak AI. All rights reserved. Fastbreak AI™, Fastbreak Swoop™, Swoop Media™, and other product names and logos are trademarks of Fastbreak.ai, Inc. All other trademarks are the property of their respective owners.
How can we help?
Reach out if you have questions about Swoop media packages or want to know more about us!
